Crisis Connections Training Department

Objectives

Thought Exercise

Crisis Response Introduction

Crisis Response

What do you know about the nervous system?

Brain and Crisis PDF

Nervous System Regulation

Brain and Crisis Knowledge Check

Video: 3 Meanings of Freeze Response

Pacifying Behavior

Crisis Cycle handout

Escalation Crisis Cycle

Awareness and Observation Introduction

Body Language (Facial) with Joe Navarro

De-escalation: Awareness & Observation

Active Listening Handout

Blocks to Communication

Documentation and debriefing Introduction

Documentation & Crisis

Crisis and Documentation